Shipping Policies:

At TailsMart, we understand the importance of timely and reliable shipping to ensure that your pet supplies and products reach you in a convenient and efficient manner. We have formulated our shipping policies to provide you with a seamless and satisfying delivery experience, drawing inspiration from the best practices of leading platforms such as Swiggy and Amazon. Please take a moment to familiarize yourself with our comprehensive shipping policies below:

1. Delivery Options:

   1.1. Standard Delivery:

   • We offer standard delivery services for most of our products, ensuring that your orders are shipped and delivered within a reasonable timeframe.
   • The estimated delivery time will be provided during the checkout process and may vary depending on your location and the availability of the product.
   • Standard delivery is available throughout our delivery network, covering a wide range of locations to serve you better.

   1.2. Express Delivery:

   • For customers who need their orders delivered urgently, we offer an express delivery option.
   • Express delivery ensures that your order is prioritized and delivered to your doorstep within the shortest possible time frame.
   • The availability of express delivery may vary depending on your location and the specific product being ordered.

2. Tracking and Notifications:

   2.1. Order Tracking:

   • Once your order has been processed and shipped, we provide a tracking number that allows you to monitor the progress of your shipment.
   • You can easily track your order by logging into your TailsMart account or by using the provided tracking link sent to your registered email address.
   • Our tracking system provides real-time updates, allowing you to stay informed about the status of your delivery.

   2.2. Delivery Notifications:

   • We understand the importance of staying informed about the delivery of your orders. We provide regular notifications via SMS or email to keep you updated on the progress of your delivery.
   • You will receive notifications regarding order confirmation, shipment tracking, estimated delivery time, and any updates or changes to the delivery schedule.

3. Delivery Charges:

   3.1. Free Shipping:

   • We offer free shipping for orders that meet the specified minimum order value or during promotional periods.
   • The minimum order value for free shipping will be clearly communicated on our website or during the checkout process.
   • Free shipping eligibility may vary depending on your location and the specific product being ordered.

   3.2. Shipping Fees:

   • For orders that do not qualify for free shipping, applicable shipping fees will be displayed during the checkout process.
   • Shipping fees are calculated based on factors such as the weight, dimensions, and delivery location of the ordered items.

4. Delivery Partners:

   • We work with trusted and reliable delivery partners to ensure that your orders are handled with utmost care and delivered to you securely.
   • Our delivery partners are experienced professionals who are well-versed in handling pet products and maintaining the integrity of the items during transit.

5. International Shipping:

   • Currently, we offer shipping services within [insert applicable countries]. For international shipping, please refer to our international shipping policy for more information, including specific countries served and associated fees.

6. Delivery Support:

   • Our dedicated customer support team is available to assist you with any queries or concerns related to your delivery.
   • If you encounter any issues with your delivery or have special delivery instructions, please reach out to our support team, and we will be happy to assist you.

Please note that our shipping policies may be subject to periodic updates to better serve our customers and align with industry standards. We recommend reviewing our policies regularly or contacting our customer support team for the most up-to-date information regarding shipping.

At TailsMart, we strive to provide you with exceptional service and ensure that your pet supplies reach you in a timely and reliable manner. Your satisfaction is our top priority, and we look forward to serving you with excellence and care throughout your shopping experience.

Last updated: June 2023