TailsMart Refund & Return Policy

Last Updated: 08/10/2025

At TailsMart, we’re committed to building a reliable, transparent B2B platform for pet retailers and suppliers. We understand that issues can sometimes occur, and we aim to resolve them quickly and fairly.

1. Eligibility for Refunds

Refunds are applicable only under the following conditions:

• The product delivered is defective, damaged, or incorrect.

• The issue is reported within 7 days of delivery.

• The product is unused, uninstalled, and in its original packaging.

• Proof of purchase and relevant evidence (photos/videos) must be provided during the claim.

Refunds will not be issued for:

• Buyer’s remorse or change of mind after order confirmation.

• Products that have been partially used or damaged after delivery.

• Delays caused by logistics partners or force majeure events.

2. Process for Requesting a Refund

To raise a refund or return request:

1. Email support@tailsmart.in or contact your TailsMart account manager within 7 days of receiving the product.

2. Provide the Order ID, reason for return/refund, and supporting evidence.

3. Our Quality Team will review your claim within 3–5 business days.

4. Once approved, TailsMart will coordinate the return pickup (if required) and issue a refund or credit note within 7–10 business days after the returned goods are received and verified.

3. Refund Mode

Refunds will be processed via the original payment method or as a TailsMart credit note, as per your preference and vendor agreement.

4. Vendor & Supplier Policy

Since TailsMart operates as a B2B marketplace:

• Refunds are subject to the supplier’s individual return and warranty policies.

• TailsMart facilitates communication and resolution but does not independently guarantee refunds beyond supplier liability.

• In case of disputes, TailsMart reserves the right to mediate and make a fair decision based on provided evidence.

5. Non-Refundable Products

The following products or services are non-refundable:

• Custom, bulk, or made-to-order items.

• Perishable or consumable pet products.

• Digital services, software subscriptions, or marketing credits purchased through TailsMart.

• Any promotional or discounted items marked “Final Sale”.

6. Contact Us

For refund or return-related support, reach out to:
📩 support@tailsmart.in
🌐 www.tailsmart.in

7. Note

TailsMart reserves the right to update this policy at any time to ensure transparency and compliance with business and supplier agreements.