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TailsMart Refund Policy
Introduction
Welcome to TailsMart, your trusted hyperlocal multivendor platform for all your pet needs. This Refund Policy outlines the terms and conditions for cancellations, returns, exchanges, and refunds for products purchased through TailsMart. As a multivendor aggregator, each vendor may have unique policies. Please review this document carefully.
General Guidelines
Eligibility: Before making a purchase, check the product details on the TailsMart platform to ensure the item is eligible for return.
Proof of Purchase: Retain your receipt or proof of purchase (digital or physical) as it is required for processing returns and refunds.
Return Policy
Condition: Items must be returned in the original condition as received, unworn or unused, with tags, and in the original packaging.
Non-Returnable Categories: The following items cannot be returned or exchanged unless they are received in a damaged or defective condition:
Combo Products: Returns or exchanges for individual unopened units in a combo product (e.g., part of a multi-pack) will not be accepted.
Initiating a Return
Contact Support: To initiate a return, contact TailsMart Customer Support at [email protected] or call 1800-123-4567.
Vendor Coordination: TailsMart will coordinate with the respective vendor to process your return request. The final decision rests with the vendor.
Cancellation Policy
Before Dispatch: Orders can be canceled before dispatch by contacting TailsMart Customer Support at 1800-123-4567 or [email protected].
Vendor Rights: Vendors on TailsMart retain the right to cancel orders at their discretion. You will be notified via email or SMS if an order is canceled. This includes orders suspected to be for non-personal use or exceeding typical consumption quantities.
Damages and Issues
Inspection: Inspect your order upon receipt. Report any defects, damages, incorrect items, or items lost during transit within 10 days to [email protected] or call 1800-123-4567.
Resolution: TailsMart will coordinate with the vendor to evaluate and resolve the issue promptly.
Refunds
Approval Process: Once a return is received and inspected, TailsMart will notify you of the approval or rejection of your refund via email/SMS.
Processing Time: If approved, refunds will be processed to your original payment method within 5-7 business days. For COD orders, refunds may take 7-9 business days.
Bank Processing: Please note that your bank or credit card company may take additional time to process and post the refund.
Additional Notes
Vendor-Specific Policies: In some cases, the vendor's return policy on the product page may override this general policy. Always check the specific product page for detailed information.
Sale Events: Products purchased during big sale events (e.g., Flash Sale, Clearance Sale) are not eligible for return unless explicitly stated on the product page.
Communication: For any questions or further assistance, contact TailsMart Customer Support at [email protected] or call 1800-123-4567.
Thank you for shopping with TailsMart. We strive to provide a seamless shopping experience and appreciate your cooperation in following these guidelines.
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